Terms of Service | Robin Ristich

By purchasing a product or service from Rivenyx ("Company," "we," "us," "our"), operated by Robin Ristich, you ("Client," "you," "your") agree to the following terms. Please read them carefully before completing your purchase.

You must accept these Terms of Service when creating your account. Your account creation constitutes agreement to all terms below.

1. Nature of Services

Rivenyx provides relationship analysis, pattern recognition, communication insight, and compatibility assessments ("Reads"). Depending on the product purchased, Reads may be generated using AI technology, reviewed and edited by a human, or both. Rivenyx also offers one-on-one consultations with Robin Ristich for personalized guidance.

How our products work:

Some products are generated entirely by our AI analysis system and delivered without human review
Some products use AI to generate an initial draft that is then reviewed, edited, and approved by Robin Ristich or an authorized human reviewer before delivery
One-on-one consultations are conducted directly by Robin Ristich
Which products include human review or direct consultation is clearly identified at the time of purchase

All services provided by Rivenyx are for entertainment and informational purposes only. Our Reads and insights are observational interpretations based on self-reported information and should be treated as one perspective among many, not as factual determinations, professional guidance, or actionable directives. You should not rely on our services as a substitute for your own judgment or for the advice of qualified professionals.

What our services are:

Observational analysis based on the information you provide
Pattern recognition across relationship dynamics, communication, behavior, and compatibility
Perspectival interpretations framed as observations, not prescriptions
For entertainment and informational purposes only

What our services are not:

Therapy, counseling, or mental health treatment
Legal advice
Medical or psychiatric diagnosis
Crisis intervention or emergency services
A substitute for professional guidance of any kind
Professional advice of any kind
Lie detection, manipulation detection, or behavioral prediction
Scientific, clinical, or forensic analysis

No therapeutic, counseling, legal, medical, or professional advisory relationship is created between you and Rivenyx, Robin Ristich, or any AI system used in the delivery of our services.

2. AI Technology Disclosure

Our services use artificial intelligence to generate analysis. You should understand the following about AI-generated content:

AI limitations:

AI-generated outputs may contain fabricated, incorrect, incomplete, inconsistent, or misleading observations. This is a known limitation of AI systems, commonly referred to as "hallucination."
AI systems identify statistical patterns. They do not understand context, emotion, intention, or truth the way a human does.
AI-generated analysis is based entirely on the text and materials you provide. It has no independent knowledge of your situation, the other person, or any facts not contained in your submission.
AI outputs may appear confident or authoritative in tone even when the underlying observations are inaccurate or inapplicable.
Different submissions of similar information may produce different results.

What AI outputs are not:

Diagnoses of any kind (psychological, behavioral, relational, or medical)
Predictions of future behavior or outcomes
Definitive conclusions about another person's character, intentions, or motivations
Truth claims or factual determinations
Instructions, directives, or prescriptions for action

All AI-generated content is perspectival interpretation. It reflects patterns identified by the system, not verified reality.

For products that include human review: the AI-generated draft is reviewed and edited by a human before delivery. Human review improves quality but does not make the output a professional diagnosis, clinical assessment, or factual determination. Human-reviewed outputs remain perspectival interpretations.

3. Products and Pricing

Our current product offerings and prices are listed on our website. Prices are subject to change. The price at the time of your purchase is the price you pay.

Products may be purchased individually (a la carte) or via subscription credits. One-on-one consultations with Robin Ristich are booked separately.

4. Subscriptions and Credits

Subscription tiers and pricing are listed on our website. All subscription tiers include monthly credits that can be applied toward product purchases.

Credit terms:

Credits are issued monthly on your billing date
Unused credits roll over for one month only
Maximum credit balance is capped at two times your monthly allocation
Credits older than one month expire at the start of the next billing cycle
Credits have no cash value and are non-transferable
Credits are non-refundable except as described in Section 9

Subscription cancellation:

You may cancel your subscription at any time through your account settings on our website or by contacting us at the email address listed in Section 27
Cancellation takes effect at the end of your current billing period
Remaining credits may be used until the end of the current billing period
Unused credits are forfeited upon cancellation

5. Age Requirements and Verification

You must be at least 18 years of age to create an account, use our services, or purchase any product. We do not knowingly provide services to individuals under 18.

By creating an account, you affirm that you are at least 18 years of age. We may require date-of-birth attestation during account creation.

We reserve the right to:

Request additional age verification at any time
Immediately terminate any account we reasonably believe belongs to an individual under 18
Refuse service to any individual who cannot or will not verify their age
Remove any content uploaded by or depicting individuals under 18

If we discover that a user is under 18, we will terminate their account, delete their data, and refund any outstanding orders.

6. Intake Process

To receive a Read, you must complete an intake process during which you will be asked questions about your situation, relationship dynamics, and context. You may also be asked to upload supporting materials such as screenshots, messages, or dating profile images.

By completing intake, you represent and warrant that:

You are at least 18 years of age
All information you provide is truthful and accurate to the best of your knowledge
You understand that the quality of your Read depends on the quality and completeness of the information you provide

7. Content Guidelines and Uploaded Content

You may upload screenshots, messages, images, dating profiles, and other materials as part of the intake process or when using our tools. All uploaded content must comply with the following guidelines.

Content Requirements

All individuals depicted in uploaded content must be 18 years of age or older
No nudity or sexually explicit content
No content involving minors under any circumstances, including incidental appearances
No intimate, sexual, or nude imagery of any person ("revenge porn" or non-consensual intimate images)
No content obtained through hidden recordings, unauthorized surveillance, or illegal interception of communications
No content intended for doxxing, harassment, stalking, or intimidation
No illegally obtained communications or materials
You must have the rights, permission, consent, or other lawful basis to share all uploaded materials

Rights and Consent

By uploading content, you represent and warrant that:

You have the rights, permission, consent, or other lawful basis to share all uploaded materials
You have obtained any necessary consent to share materials that contain the personal information, communications, images, or likeness of other individuals
You acknowledge that sharing private communications or images of others may be subject to federal, state, or local laws, including wiretapping, eavesdropping, and privacy statutes

Our Handling of Uploaded Content

We do not independently verify the legality, authenticity, or provenance of uploaded materials
Uploaded files are used solely for the purpose of generating your Read or providing insight through our tools
Uploaded files are automatically deleted 90 days after delivery
Accepted file types and size limits are specified during the intake process

Enforcement

We reserve the right to remove any content that violates these guidelines without notice. Repeated or egregious violations may result in account termination without refund.

Your Liability

You agree to indemnify and hold harmless the Company against any and all claims, damages, losses, or expenses (including legal fees) arising from materials you upload, including claims related to privacy, intellectual property, likeness, defamation, or unauthorized sharing of communications. To the maximum extent permitted by law, we disclaim all liability arising from user-uploaded content.

8. Safety Screening

Our intake process includes a safety screening question and automated safety detection. If our system detects indicators of physical danger, abuse, coercion, self-harm, or violence, your order may be flagged for human review.

You understand that:

Our safety screening is not a substitute for emergency services
If you are in immediate danger, contact 911 or your local emergency services
If you are experiencing a mental health crisis, contact the 988 Suicide and Crisis Lifeline (call or text 988)
We are not a crisis service and cannot provide real-time intervention
Safety-flagged orders are reviewed by a human but may result in the order being canceled and refunded if fulfillment is not appropriate
Our safety screening systems are automated and may fail to detect all safety concerns. We do not guarantee detection of any specific risk.

9. Refund and Credit Restoration Policy

Automatic refund/credit restoration occurs when:

Our system is unable to generate your Read due to a technical failure
Your order fails our internal quality review after maximum retry attempts
A safety-flagged order is canceled by our reviewer

Refund method:

Orders paid by credit card: refund to original payment method
Orders paid by subscription credits: credits restored to your balance

Refunds are not available for:

Completed and delivered Reads that you disagree with or find unhelpful
Dissatisfaction with the perspectival interpretation provided
Failure to provide accurate or sufficient information during intake

Abandoned intake:

If you begin intake but do not complete it within 7 days, we will send a reminder
If intake remains incomplete, we will offer a refund or credit restoration
No charges are finalized until intake is complete

Refund request deadline:

Any refund requests or disputes must be raised within 30 days of delivery

10. One-on-One Consultations

One-on-one consultations are conducted by Robin Ristich and are subject to the same disclaimers as all other services. Consultations are for entertainment and informational purposes only and do not constitute professional advice, therapy, counseling, or any form of professional relationship.

Cancellation: Consultation cancellation and rescheduling policies are provided at the time of booking.

Recording: Consultations may not be recorded by either party without mutual written consent.

11. Intellectual Property

Your content:

You retain ownership of all materials you upload and information you provide
By submitting materials, you grant us a limited, non-exclusive license to use them solely for the purpose of generating and delivering your Read or providing consultation services

Our content:

All delivered Reads, analysis outputs, tool outputs, and written content are owned by Rivenyx
Upon payment, you receive a personal, non-exclusive, non-transferable license to access and use your delivered Read for personal purposes
You may not reproduce, distribute, publicly display, sell, or commercially exploit any Read or output without prior written permission
You may not use our outputs to train AI models, build competing products, or create derivative works

12. Copyright Complaints (DMCA)

If you believe that content available through our services infringes your copyright, you may submit a notice under the Digital Millennium Copyright Act (DMCA) to our designated agent:

DMCA Contact: robin@robinristich.com

Your notice must include:

Identification of the copyrighted work you claim has been infringed
Identification of the material you claim is infringing and its location within our service
Your contact information (name, address, email, phone number)
A statement that you have a good faith belief that the use is not authorized by the copyright owner
A statement, under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on their behalf
Your physical or electronic signature

We will respond to valid DMCA notices in accordance with applicable law, which may include removing or disabling access to the allegedly infringing content.

13. Data Collection and Privacy

Our collection and use of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy at [rivenyx.ai/privacy] before using our services.

Key points summarized here for convenience (the Privacy Policy controls in the event of any conflict):

We collect account information, intake responses, uploaded files, payment metadata, and order metadata
We do not sell your data to third parties
We do not use your intake data or uploaded files to train AI models
Your intake data is processed by third-party AI systems solely for generating your Read
You may request deletion of your data at any time

14. Data Retention

Data Type	Retention	Deletion Trigger
Uploaded files	90 days after delivery	Auto-delete
AI drafts	Purged after final output approved and delivered	Auto-delete
Final delivered outputs	Retained while account is active plus 1 year after account closure	Account deletion request or retention period expiry
Intake responses	90 days after delivery	Auto-delete
Client context profile	Retained while account is active	Account deletion or 90 days after account closure
Order metadata and credit ledger transactions	7 years	Legal/accounting retention period

You may request deletion of your data at any time by contacting us. Deletion is completed within 30 days of your request. Certain records (order metadata, credit ledger transactions) may be retained as required by law or for legitimate accounting purposes, but will be limited to the minimum necessary for those purposes.

15. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT OUR SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT ANY ANALYSIS OR OUTPUTS WILL BE ACCURATE, COMPLETE, OR RELIABLE.

FOR AI-GENERATED PRODUCTS: AI systems identify patterns in self-reported information and generate interpretive observations. AI-generated outputs may contain fabricated, incorrect, incomplete, inconsistent, or misleading observations (commonly referred to as "hallucinations"). We do not warrant the accuracy, completeness, or applicability of any AI-generated analysis.

FOR HUMAN-REVIEWED PRODUCTS AND CONSULTATIONS: Human review and consultation improve quality but do not guarantee accuracy, completeness, or applicability. Human-reviewed outputs and consultation insights remain perspectival interpretations, not professional assessments.

16. Limitation of Liability

To the maximum extent permitted by law:

Rivenyx, Robin Ristich, the Company, its owners, employees, contractors, and AI systems shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of our services
We are not liable for any decisions you make, actions you take, or outcomes that result from reading or relying on our analysis or consultation insights
Our total liability to you for any claim arising from our services shall not exceed the amount you paid for the specific product giving rise to the claim, or for subscription clients, the total subscription fees paid in the twelve (12) months preceding the claim, whichever is less
We are not liable for any harm arising from your reliance on our outputs as though they were professional advice, diagnosis, or directive

You expressly acknowledge that:

Our services provide observational interpretation for entertainment and informational purposes, not instruction
You are solely responsible for your own decisions and actions
Relationship dynamics are complex and no analysis can account for all variables
Our outputs are based entirely on self-reported information that may be incomplete or inaccurate

17. Assumption of Risk

You acknowledge that relationship analysis involves inherently subjective interpretation. You accept the risk that:

Our observations may not align with your expectations or preferences
Our analysis may identify patterns or dynamics you find uncomfortable
Interpretations may prove inaccurate as new information emerges
Emotional responses to honest analysis are a normal part of the process and not grounds for liability
AI-generated outputs may contain errors, fabrications, or inapplicable observations

18. Release and Waiver of Liability

To the maximum extent permitted by law, by using our services, you voluntarily and knowingly release, waive, and forever discharge Rivenyx, Robin Ristich, the Company, its owners, employees, contractors, agents, and any AI systems used in the delivery of our services from any and all claims, demands, causes of action, damages, losses, or liabilities of any kind, whether known or unknown, arising from or related to:

Your use of our services, including any Reads, analysis, consultation insights, or outputs delivered to you
Any decisions you make, actions you take, or changes in behavior resulting from or influenced by our services
Any emotional distress, relationship outcomes, or personal consequences arising from your use of our services
Any inaccuracies, errors, fabrications, or omissions in our analysis or outputs, including AI hallucinations
Any reliance on our services as though they constitute professional advice, therapy, counseling, legal advice, or medical guidance
Any interactions with or actions taken toward another individual based on information contained in our analysis

To the maximum extent permitted by law, you understand that this release applies to claims you may not yet be aware of and you expressly waive any rights under any statute or legal principle (including but not limited to California Civil Code Section 1542 and analogous statutes in other jurisdictions) that would otherwise limit this release to known claims.

This waiver is a material term of this agreement. If you do not agree to this waiver, do not use our services.

19. Indemnification

To the maximum extent permitted by law, you agree to indemnify and hold harmless Rivenyx, Robin Ristich, the Company, its owners, employees, contractors, and agents from any claims, damages, losses, or expenses (including legal fees) arising from:

Your use of our services
Your violation of these Terms
Any dispute between you and another individual related to or arising from information contained in our analysis
Your misrepresentation of information during the intake process
Third-party claims arising from materials you uploaded, including claims related to privacy, intellectual property, likeness, defamation, or unauthorized sharing of communications
Your violation of any applicable law or regulation in connection with your use of our services

20. Dispute Resolution and Arbitration

Binding arbitration: Any disputes arising from these Terms or your use of our services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association ("AAA"). Arbitration shall take place in the State of Colorado.

Fees: The Company will pay all arbitration filing fees and administrative costs as required by AAA Consumer Rules.

Small claims exception: Either party may bring claims in small claims court if the claim falls within the court's jurisdictional limits.

Class action waiver: You agree to resolve disputes individually and waive any right to participate in a class action, class-wide arbitration, or any consolidated or representative proceeding.

Mass filing procedures: If 25 or more claimants submit substantially similar arbitration demands against the Company within a 90-day period ("Mass Filing"), the following procedures apply:

All demands in the Mass Filing will be grouped and submitted to the AAA (or mutually agreed alternative administrator) for coordinated handling.
The parties will select up to 10 individual claims as bellwether cases. These bellwether cases will be arbitrated first, individually, to completion.
The results of the bellwether cases will inform potential resolution of remaining claims. The parties will engage in a single mediation session before the remaining claims proceed.
During the bellwether and mediation process, the statute of limitations and filing deadlines for non-bellwether claims are tolled.
If the parties cannot resolve remaining claims through mediation, they will proceed in batches of no more than 25 at a time, with each batch completed before the next begins.
No claimant is required to subsidize another claimant's arbitration fees. Each individual arbitration is governed by the AAA Consumer Rules regardless of how many claims are pending.

These mass filing procedures are designed to ensure efficient resolution while preserving each individual claimant's right to a fair arbitration.

21. Prohibited Uses

You agree not to:

Provide false or misleading information during intake
Use our services to harass, stalk, manipulate, or harm another person
Upload content that violates our Content Guidelines (Section 7)
Share or redistribute delivered Reads without permission
Use our services if you are under 18 years of age
Reverse-engineer, copy, or attempt to replicate our analysis systems
Use our outputs to build competing products or train AI models
Submit intake about a person for purposes of manipulation, control, or abuse
Misrepresent our services or outputs as professional advice, diagnosis, or scientific analysis

We reserve the right to refuse service, cancel orders, and terminate accounts for violation of these terms, without prior notice and without refund.

22. Account Security

You are responsible for maintaining the confidentiality of your account credentials. You agree to notify us immediately of any unauthorized use of your account. To the maximum extent permitted by law, we are not liable for any loss or damage arising from your failure to protect your account credentials. All activity under your account is your responsibility.

23. Electronic Communications

By creating an account, you consent to receive communications from us electronically, including via email and in-app notifications. You agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communications be in writing.

24. Force Majeure

We shall not be liable for any delay or failure to perform our obligations under these Terms due to circumstances beyond our reasonable control, including but not limited to: server outages, third-party AI provider downtime, natural disasters, pandemic, war, government action, power failures, internet disruptions, or cyberattacks. In such events, delivery timelines are suspended until the condition is resolved.

25. Acceptable Use Policy

In addition to the Prohibited Uses in Section 21 and the Content Guidelines in Section 7, you agree to use Rivenyx and all of its tools, features, and services only for their intended purpose: gaining personal insight into your own relationship dynamics and communication patterns.

You may not use Rivenyx to:

Conduct surveillance on another person
Gather information for use in legal proceedings (Rivenyx outputs are not evidence and should not be treated as such)
Manipulate, deceive, or psychologically pressure another person using insights gained from our services
Circumvent or test our safety, moderation, or content filtering systems
Automate interactions with our platform using bots, scrapers, or other automated tools
Resell, sublicense, or commercially redistribute access to our services or outputs

Violations of this Acceptable Use Policy may result in immediate account termination without refund.

26. General Provisions

Modifications: We reserve the right to update these Terms at any time. Material changes will be communicated via email or account notification at least 30 days before they take effect. Your continued use of our services after the effective date of changes constitutes acceptance of the updated Terms.

Governing law: These Terms shall be governed by and construed in accordance with the laws of the State of Colorado, without regard to conflict of law principles.

Geographic availability: Our services are currently available to users located in the United States. If you access our services from outside the United States, you do so at your own risk and are responsible for compliance with applicable local laws.

Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

Assignment: You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction, including in connection with a merger, acquisition, or sale of assets.

Entire agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and Rivenyx regarding your use of our services. They supersede all prior agreements, understandings, and communications.

No waiver: Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.

Survival: Sections 1 (Nature of Services), 2 (AI Technology Disclosure), 7 (Content Guidelines and Uploaded Content), 11 (Intellectual Property), 15 (Disclaimer of Warranties), 16 (Limitation of Liability), 18 (Release and Waiver of Liability), 19 (Indemnification), and 20 (Dispute Resolution and Arbitration) survive termination of your account or these Terms.

27. Contact

For questions about these Terms, data deletion requests, DMCA notices, or account issues:

Email: robin@robinristich.com

Website: rivenyx.ai

By creating your account, you confirm that you are at least 18 years of age and that you have read, understood, and agree to these Terms of Service and our Privacy Policy.

Pre-Payment Acknowledgment

*Displayed as a checkbox at the payment step, before the client can complete their purchase. This is a separate consent moment from the full ToS accepted at signup.*

Checkbox text (for AI-generated products):

"I understand that this service is for entertainment and informational purposes only. This product is generated by an AI analysis system based on the information I provide. AI-generated outputs may contain inaccuracies, fabrications, or inapplicable observations. It is not therapy, counseling, professional advice, or crisis intervention. All observations are interpretive, not prescriptive. Any decisions I make based on this analysis are my own. I am at least 18 years old. I have read and agreed to the [Terms of Service] and [Privacy Policy]."

Checkbox text (for human-reviewed products):

"I understand that this service is for entertainment and informational purposes only. This product uses AI to generate an initial analysis that is then reviewed and edited by a human reviewer. It is not therapy, counseling, professional advice, or crisis intervention. All observations are interpretive, not prescriptive. Any decisions I make based on this analysis are my own. I am at least 18 years old. I have read and agreed to the [Terms of Service] and [Privacy Policy]."

Implementation notes:

This checkbox must be unchecked by default. The client must actively check it.
Payment cannot proceed until this box is checked.
The system must log a timestamped record of this acknowledgment tied to the specific order ID.
This acknowledgment is displayed every time the client makes a purchase, not just the first time.
The full Terms of Service and Privacy Policy should be linked within the checkbox text (clickable links).
The correct checkbox variant is displayed based on the product's fulfillment path.
Age confirmation ("I am at least 18 years old") is included in the checkbox text as an additional attestation point.

Rivenyx Terms of Service